FAQ
Welcome to the Soft Vali FAQ
This page answers the most common questions about our stands, compatibility, orders, shipping, returns, and store policies so you can shop with confidence. If you don’t find what you’re looking for, you can always reach us at support@softvali.com.
About Soft Vali
What is Soft Vali?
Soft Vali is an online direct‑to‑consumer brand focused on minimalist aluminum monitor stands, laptop stands, and related desk accessories. We design clean, ergonomic pieces that help you work in comfort while keeping your desk calm and clutter‑free.
Which devices do your stands work with?
Our stands are designed for common setups:
- Monitor stand risers: typically for 19–27 inch monitors.
- Laptop stands: adjustable designs that fit most 13–15 inch laptops and many larger models.
Each product page lists the supported screen sizes and device types. If you’re unsure, contact us with your monitor or laptop model and we’ll help you choose the right stand.
Are you an official partner of any tech brands?
Soft Vali is an independent brand. Our stands are designed to fit compatible devices, but we are not an official partner, reseller, or affiliate of Apple, Dell, HP, Lenovo, Samsung, or any other manufacturer.
Products & Compatibility
How do I know if a stand will fit my monitor or laptop?
Each product page includes a “Compatibility” or “Specifications” section that lists supported screen sizes, weight limits, and device families.
- For monitor risers, check the supported screen size range and maximum weight.
- For laptop stands, check the adjustable angles, size range, and whether your laptop’s base will sit securely.
If you’re unsure, email us with your device model and size and we’ll confirm compatibility.
Do your stands come with the monitor or laptop included?
No. Our monitor stands, risers, and laptop stands are sold as standalone accessories. Displays and laptops are not included.
Are your stands suitable for daily work and study?
Yes. Our aluminum stands are built for everyday use at home offices, co‑working spaces, and study desks. They’re designed to:
- Raise your screen to a more natural eye level.
- Open space underneath for keyboards, notebooks, and other essentials.
- Provide a stable, wobble‑free base for long work sessions.
How should I care for my stand?
For most aluminum stands, we recommend:
- Wiping with a soft, slightly damp cloth to remove dust or fingerprints.
- Avoiding harsh chemicals, abrasive cleaners, or scrubbing pads.
- Drying the surface with a soft cloth after cleaning.
This helps keep the finish clean and maintains the matte look over time.
Orders & Payment
How can I place an order?
You can place an order directly through our website. Add your chosen stand to the cart, proceed to checkout, and follow the on‑screen steps to enter your shipping and payment details.
Which payment methods do you accept?
We accept major payment methods available at checkout, which may include:
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay (if enabled)
- Shop Pay and other digital wallets supported at checkout
All available options for your order will be shown on the checkout page.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at support@softvali.com.
- If your order has not yet been processed or shipped, we will do our best to accommodate the change.
- If the order has already shipped, you may need to follow our standard return process.
Will I receive an order confirmation?
Yes. After placing an order, you will receive a confirmation email with your order details. You will receive another email when your order ships, which may include tracking information if available.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
What are your shipping options and costs?
For domestic orders, we offer:
- Express Shipping: estimated 3–5 business days, $4.99
- Free Shipping: estimated 5–8 business days, free
Delivery timeframes begin after your order has been processed and handed to the carrier.
How long does processing take?
Orders are typically processed within 1–2 business days. Processing time may be longer during holidays, high‑volume periods, or if we need to verify details.
Will I get tracking information?
If tracking is available for your shipment, we will include tracking details in your shipping confirmation email so you can follow the progress of your order.
My order is delayed. What should I do?
If your order has exceeded the estimated delivery window:
- Check your tracking information first.
- If you still have concerns, contact us with your order number and we will help investigate the delay.
Returns & Refunds
What is your return policy?
We offer a 30‑day return window from the date of delivery, subject to eligibility and product condition. Items must be in good, resellable condition and include all essential parts. Full details are available in our Return & Refund Policy.
How do I start a return?
To request a return, email us at support@softvali.com with:
- Your order number
- The item you wish to return
- The reason for the return
We will confirm eligibility and provide instructions on how to proceed.
Do I have to pay for return shipping?
- For change‑of‑mind or preference‑based returns, return shipping is typically your responsibility.
- For items that arrive damaged, defective, or incorrect, contact us first and we will work with you to find an appropriate solution, which may include a prepaid return label or another remedy.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund. Approved refunds are processed to the original payment method. The time for the refund to appear depends on your bank or card provider (usually 3–10 business days).
Can I exchange a stand for a different style or size?
We do not operate a formal exchange program. If you want a different style or size:
- Request a return for the original item (if eligible).
- Once the return is processed, place a new order for the stand you prefer.
Store Policies & Compliance
Where can I read your policies?
You can find our key policies linked in the footer of the site:
These pages explain how we handle data, your rights, order terms, shipping, payments, and returns.
How do you handle my personal information?
We use your information to:
- Process orders and provide support
- Improve the site and user experience
- Send relevant communications (with your consent)
We do not sell your personal information. Full details are available in our Privacy Policy.
Are your product details consistent across channels?
We aim to keep product titles, descriptions, prices, and availability aligned between our online store and any product feeds we use, so what you see on our site matches what is listed elsewhere. If you ever notice a discrepancy, please contact us so we can correct it.
Contact & Support
How can I contact Soft Vali?
For any questions, support, or compatibility help, you can reach us at:
Soft Vali
Email: support@softvali.com
Phone: +1 207‑930‑7048
Address: 271 W Short St, Suite 410 #2845, Lexington, KY 40507, United States
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
We aim to respond to most inquiries within 1–2 business days.